Common

How do I order?

You can place an order in our shop. 

Do you have showroom/stockist in my city?

Not yet! For now, we are online-only.

How do I pay for my order?

We accept all major credit cards as well as PayPal.

Do you accept returns?

Yes, you can return any unused item. To receive a full refund, the item you are returning must be sent back in its original packaging along with all supplementary materials. The item must be undamaged, not worn or altered in any way, and have all the original tags attached. Please contact us via email to commence the return process. We do not issue refunds for postage. Each return is dealt with on a case by case basis.

Shipping

Do you ship to my country?

Yes, we ship worldwide.

Where do you ship from?

We ship from Kyiv, Ukraine.

How much does shipping cost?

This depends on the weight of your package, the point of destination, and your chosen delivery type. You can calculate shipping cost in the cart.

How soon my order will be shipped after payment?

Orders are usually processed in 3-5 business days unless stated otherwise in the item’s description.

How long will it take for my package to arrive?

We offer three delivery options:

  • Standart — shipping via Airmail, 2-3 weeks;
  • Expedited —  shipping via EMS, up to 10 days;
  • Express —  shipping via Aramex, 3-5 business days.

How can I track my order?

If you have an ohhio.com account, you can track your order from the order’s page in the user panel

If you do not have an account, you can track your order on the Order Tracking Page using the tracking number from the confirmation email you have received from Ohhio.

Where can i find the tracking number?

If you have an ohhio.com account, you can find your tracking number on the order’s page in the user panel

If you do not have an account, you can find a tracking number in the confirmation email you have received from PayPal.

Products and Materials

Do you sell ready made products or DIY supplies?

We sell both! You can see our ready made products on the Blankets and Knitwear pages, and our DIY supplies can be found here.

Merino Wool

What is merino wool?

Merino is a breed of sheep. They are famous for making soft, light, and warm wool. You can learn more about the properties of merino wool here.

What is the difference between 19- and 23-micron merino wool?

Microns refer to the thickness of each fiber inside the wool. The finer the fibers, the more soft and delicate the wool.  

How much wool/yarn do I need for a blanket?

It depends on the size of the blanket you’re making.

23-micron merino wool:
  • Small Size (30” x 50” / 76 x 127 cm ) — 5.5 lb / 2,5 kg
  • Medium Size (40” x 60” / 102 x 152 cm ) — 8.8 lb / 4 kg
  • Large Size (50” x 70” / 127 x 178 cm ) — 11 lb / 5 kg
  • Extra Large Size (60” x 80” / 152 x 203 cm ) — 15.4 / 7 kg
19-micron merino wool:
  • Small Size (30” x 50” / 76 x 127 cm ) — 4.4 lb / 2 kg
  • Medium Size (40” x 60” / 102 x 152 cm ) — 6.6 lb / 3 kg
  • Large Size (50” x 70” / 127 x 178 cm ) — 8.8 lb / 4 kg
  • Extra Large Size (60” x 80” / 152 x 203 cm ) — 11 lb / 5 kg
Helix Yarn
  • Baby Size (25” x 35” / 63 x 89 cm ) — 2 balls
  • Small Size (30” x 50” / 76 x 127 cm ) — 3.5 balls
  • Medium Size (40” x 60” / 102 x 152 cm ) — 5 balls
  • Large Size (50” x 70” / 127 x 178 cm ) — 7 balls
  • Extra Large Size (60” x 80” / 152 x 203 cm ) — 10 balls
Contour Yarn
  • Baby Size (25” x 35” / 63 x 89 cm ) — 1.7 balls
  • Small Size (30” x 50” / 76 x 127 cm ) — 3 balls
  • Medium Size (40” x 60” / 102 x 152 cm ) — 4 balls
  • Large Size (50” x 70” / 127 x 178 cm ) — 6 balls
  • Extra Large Size (60” x 80” / 152 x 203 cm ) — 8 balls

You can learn more here.

Is merino wool an allergen?

Merino wool is known for its hypoallergenic properties, but if you feel any early signs of an allergy, contact your doctor immediately.

How do I clean it?

We recommend dry cleaning for all our items. The material is very tender, so it should be treated by a professional. For simple and effective blanket care tips, click here.

Does it pill and shed?

Yes, all wool products pill and shed. However, if you follow a few simple rules, your blanket can keep looking like new for a long time to come. Click here to learn more.

Ohhio Braid

What is Ohhio Braid?

Braid is a material for chunky knitting that we designed ourselves. It consists of two parts: the casing and its filling. The outer shell is made of cotton, with some polyamide and elastane thrown in the mix to keep things pliable. The filling is siliconized micro hollowfiber (the stuff they make pillows out of). It behaves well under all sorts of stress, including washing machines, dryers, and kitty claws.

How much Braid do I need for my project?

It depends on what you are making:

  • Small Size Blanket (30” x 50” / 76 x 127 cm ) — 87 yards / 80 meters
  • Medium SizeBlanket (50” x 60” / 127 x 152 cm ) — 174 yards / 160 meters
  • Large Size Blanket (60” x 80” / 152 x 203 cm ) — 262 yards / 240 meters

Is it vegan?

Yes. Ohhio Braid is made from cotton, polyamide, elastane, and hollowfiber. No animal products are used.

Can’t find answer?

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