FAQ

Common

You can place an order in our shop. 
Not yet! For now, we are online-only.
We accept PayPal and all major credit cards. Payments can be made in USD.
If you have placed your order before December 31st, 2019 the following rules apply. All orders starting February 1st, 2019 are final sale and cannot be returned or exchanged due to the shutdown of our warehouse and production facilities in Ukraine.

If you have placed your order after January 1st, 2020 the following rules apply. We only accept returns for unused items. Please contact us via email, receive confirmation of return possibility, send us your purchase and provide us with the tracking number. Returns are dealt with on a case by case basis.

Any return and refund must be claimed within 10 days from the date of receiving of item. Please note: shipping costs are not refunded.

The returned items must be sent back in their original packaging along with all the materials received with the items (bags, wrapping, catalogue, etc.) The items must be unharmed, not worn or altered and must have all original security seals still attached. If the item does not fit these requirements it will not be accepted and will be sent back to the customer at their own cost. 

Shipping

Yes, we ship worldwide with UPS. Shipping time varies depending on destination country, but usually takes up to four days.
We ship from Humboldt, TN, USA.
Orders are usually processed in 2-3 business days (1-2 weeks during the sales) unless stated otherwise in the item’s description.
Order processing takes 2-3 business days (1-2 weeks during the sales), unless stated otherwise in the product’s description.
We ship with UPS. Usually it takes 2-4 business days to arrive after shipping.
Some orders (depending on a receiving country) may be subject to import taxes and duties. Customs fees are not included in the price of delivery. Buyers pay the additional costs such as duties, taxes, and customs clearance fees according to local legislation. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.

If you have an ohhio.com account, you can track your order from the order’s page in the user panel

If you do not have an account, you can track your order on the Order Tracking Page using the tracking number from the confirmation email you have received from Ohhio.

If you have an ohhio.com account, you can find your tracking number on the order’s page in the user panel

If you do not have an account, you can find a tracking number in the confirmation email you have received from Ohhio.

Ohhio Braid

Braid is a material for chunky knitting that we designed ourselves. It consists of two parts: the casing and its filling. The outer shell is made of cotton, with some polyamide and elastane thrown in the mix to keep things pliable. The filling is siliconized micro hollowfiber (the stuff they make pillows out of). It behaves well under all sorts of stress, including washing machines, dryers, and kitty claws.

It depends on what you are making:

  • Blanket:

    • Small (30” x 50” / 80 x 125 cm) — 87.5 yards / 80 meters of Ohhio Braid.
    • Medium (40” x 60” / 100 x 150 cm) — 131.3 yards / 120 meters of Ohhio Braid.
    • Medium Plus (50” x 60” / 125 x 150 cm) — 175 yards / 160 meters of Ohhio Braid.
    • Large (50” x 70” / 125 x 180 cm) — 196.9 yards / 180 meters of Ohhio Braid.
    • Extra Large (60” x 80” / 150 x 200 cm) —  262.5 yards / 240 meters of Ohhio Braid.

    O-Cushion:

    • Small (11” / 28 cm in diameter) — 16.4 yards / 15 meters of Ohhio Braid.
    • Medium (14” / 36 cm in diameter) — 21.9 yards / 20 meters of Ohhio Braid.
    • Large  (19” / 48 cm in diameter) — 32.8 yards / 30 meters of Ohhio Braid.

    Drop Cushion:

    • Small (11” / 28 cm high and 8,6” / 22 cm in diameter) — 16.4 yards / 15 meters of Ohhio Braid.
    • Medium (15” / 38 cm high and 11” / 28 cm in diameter) — 32.8 yards / 30 meters of Ohhio Braid.
    • Large (17,7” / 45 cm high and 13,7” / 35 cm in diameter) — 43.8 yards / 40 meters of Ohhio Braid.

    Round Rug:

    • Small (25″ / 65 cm in diameter) — 43.8 yards / 40 meters of Ohhio Braid.
    • Medium (35″ / 90 cm in diameter) — 87.5 yards / 80 meters of Ohhio Braid.
    • Large (42″ / 105 cm in diameter) — 131.3 yards / 120 meters of Ohhio Braid.

    Mat (20″ x 30″ / 50 x 75 cm) — 32.8 yards / 30 meters of Ohhio Braid.

    Square Cushion (20″ x 20″ / 50 x 50 cm) — 32.8 yards / 30 meters of Ohhio Braid.

    Cat Bed (10” / 25 cm high and 18” / 46 cm in diameter) — 65.6 yards / 60 meters of Ohhio Braid.

    Dog Bed (8” / 20 cm high and 24” / 61 cm in diameter) — 87.5 yards / 80 meters of Ohhio Braid.

    Christmas Stocking — 87.5 yards / 80 meters of Ohhio Braid.

Yes. Ohhio Braid is made from cotton, polyamide, elastane, and polyester. No animal products are used.

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