Returns are dealt with on a case by case basis.
Any return and refund must be claimed within 10 days from the date of receiving of item. Please note: shipping costs are not refunded.
Any return must be shipped back within 10 days from the date of receiving of item.
The returned items must be sent back at customer’s expense in their original packaging along with all the materials received with the items (bags, wrapping, catalogue, etc.) The items must be unharmed, not worn or altered and must have all original security seals still attached. If the item does not fit these requirements it will not be accepted and will be sent back to the customer at their own cost.
All returns are subject to a 15% restocking and handling fee, which will be deducted from the refund amount.
It depends on what you are making:
Mat (20″ x 30″ / 50 x 75 cm) — 32.8 yards / 30 meters of Ohhio Braid.
Square Cushion (20″ x 20″ / 50 x 50 cm) — 32.8 yards / 30 meters of Ohhio Braid.
Cat Bed (10” / 25 cm high and 18” / 46 cm in diameter) — 65.6 yards / 60 meters of Ohhio Braid.
Dog Bed (8” / 20 cm high and 24” / 61 cm in diameter) — 87.5 yards / 80 meters of Ohhio Braid.
Christmas Stocking — 87.5 yards / 80 meters of Ohhio Braid.